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16 July 2024

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National Packaging Waste Database

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Privacy Notice

How we use your personal information

The Environment Agency, Scottish Environment Protection Agency (SEPA), Northern Ireland Environment Agency (NIEA), Natural Resources Wales and the Office for Product Safety and Standards (part of the Department for Business, Energy and Industrial Strategy (BEIS)) are known as ‘environmental regulators’ and run the National Packaging Waste Database (NPWD). The environmental regulator that receives your data is the data controller for your personal data. A data controller determines how and why personal data (personal information) is processed. Each environmental regulator has their own policy explaining your rights and how they deal with your personal information:

Environment Agency:

Personal information charter:

You can access the charter using the link or go to GOV.UK and search 'Environment Agency personal information charter'.


Privacy Policy


DAERA Privacy Statement

Natural Resources Wales:

Privacy Notice

The Office for Product Safety and Standards


The personal data we need

The personal data we collect includes:

  • names
  • addresses
  • contact details
  • criminal convictions and offences (applications for approval for Batteries Compliance Schemes, Batteries treatment operators and Batteries exporters only)
  • payment reference details such as cheque numbers and BACS reference numbers.

We are allowed to process your data because we have official authority as the environmental regulators for the Packaging, WEEE and Batteries regulations. The lawful basis for processing your personal data is to perform a task in the public interest that is set out in law.

For Batteries applications for approvals, we are processing personal data relating to criminal convictions and offences, under official authority.

If you do not give us the information requested, you may be in breach of the regulations which could result in enforcement action being taken against you.

Your responsibility

If you have included personal data about any other individuals in your submissions to NPWD, you must inform them. You must provide them with a copy of this privacy notice so that they are aware of how their personal data will be used.

What we do with your personal data

We use the personal data to regulate you in accordance with the Packaging, WEEE and Batteries regulations.

We do not use your data to make an automated decision or for automated profiling.

We will share your personal data with:

  • our IT suppliers who host and provide NPWD
  • WorldPay who process payments of WEEE and Batteries direct registration charges
  • Shared Services Connected Ltd (SSCL) who process your personal information to send invoices on our behalf (Batteries Compliance Schemes only)

We put all or some of the following personal data on our Packaging, WEEE and Batteries public registers:

  • names
  • addresses
  • contact details

How long we keep your personal data

We will keep your personal data for 7 years after the end of a compliance year in line with our standard information retention policy.

Where your personal data is processed and stored

We store and process your personal data on servers in the UK. We will not transfer your personal data outside the European Economic Area.

Contact details

You can contact the relevant Data Protection Officer at:

Environment Agency:

Data Protection Officer
Environment Agency
Horizon House
Deanery Road

Email: dataprotection@environmentagency.gov.uk


Information Governance Unit
Scottish Environment Protection Agency
Strathallan House
Castle Business Park

Email: dataprotection@sepa.org.uk


Data Protection Officer
Dundonald House
Upper Newtownards Road

Phone: 0300 200 7850

Natural Resources Wales:

Data Protection Officer
Natural Resources Wales
Ty Cambria
29 Newport Road
CF24 0TP

Email: dataprotection@cyfoethnaturiolcymru.gov.uk

The Office for Product Safety and Standards

Data Protection Officer
Department for Business, Energy & Industrial Strategy (BEIS)
1 Victoria Street
Phone: 020 7215 5000

Email: dataprotection@beis.gov.uk

The Information Commissioner's Office (ICO) is the supervisory authority for data protection legislation. The ICO website has a full list of your rights under data protection legislation. You can access this at the following link: https://ico.org.uk/yourdatamatters.

You have the right to lodge a complaint with the ICO at any time. Should you wish to exercise that right full details are available at: https://ico.org.uk/make-a-complaint.


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©The Environment Agency 2024

Author: Environment Agency | enquiries@environment-agency.gov.uk