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24 May 2024

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National Packaging Waste Database

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National Packaging Waste Database - Terms for use of Website


The site (the "Website") is operated by the Environment Agency on behalf of itself, and, in respect of those organisations they regulate, the Scottish Environment Protection Agency (SEPA), the Northern Ireland Environment Agency (NIEA), the Department for Business, Energy & Industrial Strategy (BEIS) and Natural Resources Wales (NRW).

The purpose of the Website is to facilitate the submission of applications and returns required by the Producer Responsibility Obligations (Packaging Waste) Regulations 2007, the Producer Responsibility Obligations (Packaging Waste) Regulations (Northern Ireland) 2007, the Waste Batteries and Accumulators Regulations, 2009, [“the Regulations”] and the Waste Electrical and Electronic Equipment Regulations 2013.

In these terms:

The “Operator” means the Environment Agency.

The “Regulators” means the Environment Agency, the Scottish Environment Protection Agency (SEPA), the Northern Ireland Environment Agency (NIEA), the Department for Business, Energy & Industrial Strategy (BEIS) , Natural Resources Wales (NRW) as the case may be

Users of the Website are referred to as "Users", as well as "You" or "Your".

1. The terms

1.1 These terms are the general terms and conditions for the use of the Website. Please read these terms carefully. Your use of the Website and any information You provide to or is provided from the Website will be subject to these terms. You will be treated as accepting the terms by either browsing the Website, or acknowledging Your acceptance of the terms by clicking an "I Agree" button.

1.2 If You do not wish to be bound by these terms, do not use this Website.

1.3 If You are using the Website on behalf of an organisation, then You represent and warrant that You are authorised to bind that organisation to these terms.

1.4 If there is any inconsistency between these terms and the Regulations, then the Regulations shall prevail to the extent of that inconsistency.

1.5.1 Nothing in these terms shall prejudice or affect the Regulators’ exercise of their functions, duties, powers, rights, jurisdictions and obligations conferred, arising or imposed under the Environment Act 1995, or any other legislative provision, enactment, byelaw or regulation whatsoever.

1.5.2 Nothing in these terms shall operate as a statutory approval, consent or licence from the Regulators.

1.6 Nothing in these terms restricts your statutory rights or any other rights of access to the Website and information held on it.

2. Regulations and submission of returns

2.1 The Website may:

(a) only be used by persons who are an accredited, registered or approved organisation, or in the process of applying or a registered compliance scheme, or a Regulator; and

(b) only be used for the purposes as required by the Regulations to the appropriate Regulator appointed by those Regulations in an electronic format. 

2.2 You must not login or use the Website unless you are authorised by a Regulator.

2.3 Although this Website provides a facility to submit applications and statutory returns to the relevant Regulator, You remain entirely responsible for complying with the Regulations and the Operator is not responsible for any failure to comply with the Regulations. Any information submitted through the Website will be transmitted electronically, to the relevant Regulator

3. What You are allowed to do

3.1 You may only use the Website in accordance with these terms.

3.2 You must only use the Website and anything available from the Website for lawful purposes, and You must comply with all applicable laws, statutes and regulations and in a manner that does not infringe the rights of the Operator or those of the other Regulators or any third party or restrict or inhibit the use and enjoyment of the Website by the Operator, the other Regulators or any third party.

3.3 You may:

(a) browse the Website using a compatible web browser. Permission to browse the Website includes permission to make transient or cached copies of parts of the Website to the extent that this occurs in the normal course of using Your browser and that these copies are used only to facilitate current or subsequent access to the Website by You; and

(b) print a copy of any page of the Website, in each case, only for Your internal business purposes or to satisfy the requirements of the Regulations, provided that You do not do any of the things set out under “What You are not allowed to do”.

4. What You are not allowed to do

4.1 Except to the extent expressly set out in these terms, You are not allowed to make any copies of any part of the Website.

4.2 You may not:

(a) remove , change, publish or sell anything on the Website including making it available on any other website;

(b) include or create links to or from the Website without the prior written consent of the Operator;

(c) copy or use any material from the Website for any commercial purpose or for any purpose which is detrimental to the Regulators, their activities or the environment; or

(d) remove or change any copyright, trade mark, logo or other intellectual property right notices contained in the original material or from any material copied or printed off from the Website: or

(e) reverse engineer, translate, adapt or modify any software used in connection with any part of the Website.

4.3 You must not use the Website to:

(a) post, upload or otherwise transmit information or pictures that are obscene or pornographic, threatening, menacing, racist, offensive, defamatory or otherwise unlawful;

(b) upload files that contain software or other materials in breach of any intellectual property rights or in breach of confidence;

(c) download any file or materials posted by another user that You know, or reasonably should know cannot be copied or otherwise used;

(d) harass, stalk, threaten or otherwise violate the rights of others;

(e) harm or threaten to cause harm to minors;

(f) impersonate anyone else or otherwise misrepresent Your identity or status;

(g) hack into the Website or any other related computer system, make excessive traffic demands, deliver viruses or forward chain letters, surveys, contests, pyramid schemes or otherwise engage in any other behaviour that may reasonably be expected to inhibit other users from using and enjoying the Website or any other site or damage or destroy the reputation of the Operator or any third party; or

(h) collect and process others’ personal data.

5. Monitoring

The Operator accepts no obligation to monitor the use of the Website. The Operator, however, reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block Your access and to take such other action as may be reasonably necessary to prevent any breach of these terms or any breach of applicable law or regulation. The Operator will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

6. Information

6.1 Where the Website requires the User to submit information, You represent and warrant that:

6.1.1 all information which You submit is complete, true, accurate and not misleading nor a misrepresentation; and

6.1.2 You are lawfully entitled to provide the information and have all necessary consent and approvals to do so and there is no legal, regulatory, contractual or other restriction upon You providing that information.

6.2 You acknowledge that under the Regulations, a person who furnishes any information to the appropriate Regulator may be guilty of an offence if he knows the information to be false or misleading in a material particular or if he furnishes such information recklessly and it is false or misleading in a material particular.

6.3 The Operator cannot guarantee that the information You submit is secure.

7. Disclosure of Information

7.1 Information which you input onto the Website will not be disclosed by the Operator to third parties for any purpose other than in accordance with our privacy notice.

8. Your personal information

8.1 By using our service you agree to be bound by our privacy notice.

9. Limited access and security

9.1 Your rights to access the secure parts of the Website are limited to the level of access You have been granted. You must not access or attempt to access any part of the Website to which You do not have express rights of access.

9.2 From time to time You may be issued with or asked to provide a user name and password. You will use the password only for access to those applicable pages of the Website and not for any other purpose.

9.3.1 You must keep Your password confidential at all times, and must not disclose the password or permit anyone else to use Your password or user name. You are responsible for the consequences, including financial consequences, of any failure by You to do so.  Any breach of any of these terms by anyone to whom You disclose the password will be treated as if the breach had been committed by You, and will not relieve You of Your obligations under these terms.

9.3.2 You must notify the Operator immediately upon becoming aware of any unauthorised use of a user name or password or any other breach of security.

9.4 In the event of any failure or error in the operation of a password, You shall cease using the password, exit the Website immediately, and notify the Operator of such failure or error.

9.5 You shall cease to use and delete Your password from any of Your records upon expiry or termination of Your right to use the Website.

9.6 The Operator reserves the right to change Your password and user name at any time in its sole discretion.

9.7 You agree to notify the Operator promptly of any changes to Your user name and other registration details.

10. Rights

All intellectual property rights in any material (including text, photographs and other images and sound, trade marks and logos) contained in the Website is either owned by the Operator or has been licensed to the Operator by the rights owner(s) so that the Operator can use this material as part of its Website. You are only allowed to use this Website and the material contained in the Website as set out in these terms.

11. Disclaimer and limitation of liability

11.1.1    You acknowledge and agree that the disclaimers, limitations and exclusions of liability set out in this clause and elsewhere in these terms reflect the nature and function of the Website as a vehicle for enabling information to be submitted and considered by the Regulators in carrying out their statutory obligations.

11.1.2    The Website has not been developed to meet Your or anyone else’s individual requirements.

11.2 Nothing in these terms shall act to exclude or limit the Operator's or Your liability for death or personal injury resulting from negligence, fraud or any other liability which may not by applicable law be excluded or limited.

11.3 Subject to clause 11.2, in no event shall the Operator be liable (whether for breach of contract, negligence or for any other reason) in connection with these terms or the Website for any loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill or reputation, loss of or any corruption to any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, regulatory fines or penalties under the Regulations or for any indirect, consequential or special loss, however arising.

11.3 Subject to clauses 11.2 and 11.3, the Operator's liability to You in connection with these terms, the Website, whether in contract, tort or otherwise is limited to £1.

11.4 You agree that Your use of the Website is on an “as is” and “as available” basis and that Your use of the Website is at Your sole risk. The Operator does not warrant that the Website will be free from errors or that the Website and the related server are free from computer viruses or other harmful applications. On that basis, except as expressly set out in these terms, the Operator does not enter into conditions, warranties or other terms in relation to the Website (including any implied term relating to quality or fitness for a particular purpose).

11.5 You agree that the obtaining of any material through the use of the Website is carried out at Your own risk and that the Operator has no liability to You in respect of the use of such material or the effects of such material.

11.6 The Operator cannot ensure that information obtained from the Website will always be accurate, complete or up-to-date or valid, but will take reasonable care that, where information is supplied, it is an accurate copy of information held and does not accept any liability for any error or omission.

11.7 The Operator is not liable for any action You may take as a result of relying on any information provided in this Website.

11.8 The Operator may change the format and content of the Website from time to time. You should refresh Your browser each time You visit the Website to ensure that You download the most up to date version of the Website.

11.9 Where the Website includes links to external sites and co-branded pages, the Operator has included links to these sites and co-branded pages to provide You with access to information and services that You may find useful or interesting. The Operator does not endorse or recommend any products, materials, or services displayed or offered and is not responsible for the content of those websites and pages or for anything provided by them.

12. Modification, Suspension and termination of the Website

12.1 The Website is subject to change without notice at any time. The Operator reserves the right at its sole discretion to make any alteration, correction or improvement to or to withdraw or correct any error or omission in any portion of the Website without notice.

12.2 The Operator may suspend the operation of the Website at any time for any reason which may include for repair or maintenance work or in order to update or upgrade the contents or functionality of the Website from time to time. Access to or use of the Website or sites linked to the Website will not necessarily be uninterrupted or error free.

12.3 The Operator may terminate Your right to use the Website immediately in the event You breach any of these terms. Clauses 7, 8, 10, 11, 13 and 14 shall survive termination.

13.  Dispute Resolution

13.1        In the event that a dispute arises between You and the Operator, attempts must first be made to resolve it by amicable discussion.  If the dispute is not resolved by that means, either You or the Operator may give notice to the other requiring the dispute to be referred for resolution. Senior executives shall use reasonable endeavours to meet and attempt in good faith to resolve the dispute.

13.2        If the senior executives do not meet within 30 days of a notice under clause 13.1, or, if the meeting having been held, the dispute is not resolved within a further 30 days, either You or the Operator may refer the dispute to mediation by a mediator appointed by the Centre for Effective Dispute Resolution under its mediation rules then in force.

13.3        The mediation will be conducted on a without prejudice basis and in strict confidence. If, within 60 days of the reference to mediation, the mediation has not resulted in the settlement of the dispute being reached, then the mediation procedure shall, unless otherwise agreed, be terminated.

13.4        Nothing in these terms prevents or restricts You or the Operator from enforcing any obligation (including suing for a debt) owed to it under or pursuant to these terms or from applying to a Court for interlocutory relief.

13.5        For the avoidance of doubt, the existence of a dispute does not relieve either You or the Operator from any obligations under the Regulations nor does it exclude or restrict or otherwise prejudice or affect any of the rights, powers, privileges or remedies of the Regulators.

14. General and governing law

14.1 The Website and the rights and obligations under these terms may be transferred by the Operator to another operator in the future. You may not transfer your rights or obligations under these terms without the Operator’s prior written consent.

14.2 The Operator may change these terms from time to time without the need to obtain Your consent and will endeavour to notify You of any major changes by posting a message on the Website. You should check these each time You revisit the Website.

14.3 These terms form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. If any provision of these terms is found to be unenforceable, this shall not affect the validity of any other provision. The Operator may delay enforcing its rights under these terms without losing them. If the Operator waives a right this will not have the effect of waiving of any subsequent breaches. No waiver shall be effective unless made in writing.

14.4 You agree that the Operator may sub-contract the performance of any of its obligations without giving You notice.

14.5   No –one other than You and the Operator have any right, and is not intended to have any right, under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these terms, but this clause does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.6 The Operator will not be liable to You for any breach of these terms which arises because of any circumstances which the Operator cannot reasonably be expected to control.

14.7 These terms shall be governed and interpreted in accordance with English law, and You consent to the non-exclusive jurisdiction of the English courts.

14.8.1    You agree that, except where the Website provides the means of communication between us You (either using the automated processes or by email), the Operator may deliver notices to You at Your contact address as provided by You from time to time and held in the Website. All communications and queries regarding this website should be directed to support@npwd.org.uk.

14.8.2    Notices sent by first class post are taken to have been delivered on the third business day in London after they are posted and notices sent by email or automated process are taken to have been delivered on the first business day in London after they are sent.

© Environment Agency               3rd March 2010             (Sections 7 and 8 updated on 19th March 2019)

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Author: Environment Agency | enquiries@environment-agency.gov.uk